Terms Of Services – TOS applies to all Network EGYPT Clients
TOS applies automatically to all Network EGYPT clients upon subscription to the Services including subscription through a third party or any commercial partner. BY SUBSCRIBING TO Network EGYPT SERVICES YOU ACCEPT THE POLICIES LISTED IN THIS DOCUMENT AND ACCEPT TO RESPECT THEM. The service order is described as the package description as presented on the web site or the ” service order ” document in case of collocation and dedicated server services. In this document, Network Egypt Shared Hosting sections apply to subscribers of the Shared Hosting packages.
General
Network EGYPT , agrees to provide services described in the Service Order(s) signed by the parties (“Services”) to the customer subject to the following Terms of Service (TOS).Use of Network EGYPT services constitutes acceptance and agreement to these Terms Of Service and all attachments. Network EGYPT will make all reasonable efforts to provide a quality service to the Customer.
Privacy
Network EGYPT will use the customer’s personal information only as reasonably necessary to provide contracted services and to collect fees owed and will not disclose such information to any third party except as required by law as evidenced by an order of a court of competent jurisdiction and to collection services if needed. The Customer authorizes Network EGYPT use it’s name, business name and comments in marketing documents. At any time, the Customer can send a written notice to withdraw this authorization.
Bandwidth Services
Network EGYPT will provide to the Customer the Internet Connectivity, IP Addresses and Internet Traffic services (collectively, the “Bandwidth Services”), as specified in the Service Order.
Network EGYPT Shared Hosting
The Customer agrees to use bandwidth as described in the Acceptable Usage Policy.
If the Customer is in default
If the Customer is in default of any of its obligations under this Agreement, then Network EGYPT may in its sole discretion do any or all of the following: (i) without notice suspend access to the Customer Space or the Premises, (ii) if the Customer’s default is non-payment of any sums due to Network EGYPT exercise all the rights and remedies of a secured party under applicable law including, without limitation, with the minimum notice (if any) required by law, Network EGYPT may seize the Equipment and sell the Equipment to third parties in satisfaction of any Customer indebtedness owing to Network EGYPT as well as any costs (including reasonable legal fees) incurred by Network EGYPT.
Billing and termination
Invoices are sent by email, upon request a copy can be sent by mail. First Month’s Payment shown in the Service Order must be paid by the Customer to Network EGYPT.
Payments
The Customer will pay Network EGYPT One-Time Install Fees and Recurring Monthly Fees specified in the Service Order, as well as any charges for Other Services the Customer will pay all applicable taxes levied against or upon the services stipulated in the Service Order (as amended by the parties from time to time) or otherwise provided by Network EGYPT.
Refund policy & Money back guarantee
We do not generally refund cancelled contracts. For example, if your contract is annually and you request a refund after two months, no refunds will be admitted. No refunds are issued for setup charges, add-on charges, domain-registrations, add-on purchases, SSL certificates or overage charges. In case of AUP violations, any and all refunds are forfeit.
Service downgrades and upgrades
Service downgrades (for instance, when changing to a hosting package that offers fewer options) will take effect at the account’s anniversary date only (an account anniversary date corresponds to the day of the month at which an account was opened. For instance, if an account was opened on September 8, this account may be modified on the 8th of each month once the original commitment is over). Service upgrades, however, may take effect at any time.
Payment obligation
Upon account activation, Network EGYPT reserves space, equipment and resources for the customer’s needs. The Customer must pay its account even if he is not making any use of it.
Guaranteed network availability
Network EGYPT will provide 98.9% transit to the Internet to all the customers who have purchased said service from Network EGYPT Exclusions, terms and conditions of the guarantee are posted in the Service Guarantees section of our web site.
Limitation of Liability
THE CUSTOMER ACKNOWLEDGES THAT NETWORK EGYPT PERMITS OTHER CUSTOMERS TO INSTALL THEIR SOFTWARE AND EQUIPMENT IN THE PREMISES. NETWORK EGYPT WILL HAVE NO LIABILITY FOR ANY DAMAGES, COSTS, OR LOSSES INCURRED BY THE CUSTOMER (OR ITS CUSTOMERS) CAUSED BY SUCH OTHER LICENSEES’ ACTS, EQUIPMENT, SOFTWARES, ACTIVITIES OR FAILURES TO ACT.
Backup copies
Network EGYPT will make all possible efforts to provide a backup mechanism and keep complete backup copies of all shared hosting solutions. However, the customer must keep a personal backup copy of its software, sites, databases and all hosted content. Network EGYPT should not be held responsible of any loss of data or data corruption.
Responsibility for Content
The customer is solely responsible for the content stored on and served by his servers and/or space.
Choice of Law and Attornment
This Agreement shall be construed in all respects in accordance with the laws of the province of Cairo, Egypt applicable to contracts enforceable in that province. Without regard to its conflicts of law provisions. The parties hereby irrevocably and unconditionally attorn to the non-exclusive jurisdiction of the courts of the jurisdiction where the Premises are located, and all courts competent to hear appeals there form.
Complaints
Complaints or TOS & AUP violations must be reported to abuse[at]ne.com.eg ,by fax +20220824080 or by mail to: Network EGYPT, 30 el obour building salah salem
Changes and rights
Network EGYPT, may vary these rules and regulations from time to time in its sole discretion, and the Customer will comply with all other reasonable security requirements that Network EGYPT. may impose from time to time, provided that the Customer has been given 30 days notice.
Network EGYPT, Pioneers of website services in EGYPT